Privacy & Cookie Policy

Introduction

The following website has been provided for information pertaining to Red Alien and their services. The below information sets out how Red Alien uses and protects the data collected via our website. When using this site, you are legally bound to the following privacy policy, so please read carefully. Privacy protection is something that Red Alien is fully committed to.

Owner and Data Controller

Red Alien
Newton Hall
Town Street, Newton,
Cambridge,
CB22 7ZE

Owner contact email: [email protected]

This is the privacy notice of Red Alien Ltd. In this document, “we”, “our”, or “us” refer to Red Alien Ltd

Our company number 08031138 registered in England

What information do we collect?

We have several services that require the supply of personal information. For example, when contacting us, we will ask for contact details such as your name, email address and telephone number. When registering for our monthly newsletter, we will require personal information including your name and email address.

What do we do with the information we gather?

All of the information collected from the website is retained by Red Alien. We do not divulge any information to third parties outside of the company without prior consent from the website visitor – unless it is necessary to provide a requested service such as newsletter registrations where we use Mailchimp to collect and store opt in data.

Securing and processing your Data

Red Alien are committed to ensuring that your personal information is secure. We follow strict policies and adhere to high standards of security when gathering personal information. Various security applications have been installed on our website to protect your personal information from being stolen, destroyed or divulged to unauthorised third parties, unless you have given us permission for the latter.

In addition to the Data Controller, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of the site (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Data Controller at any time.

Your personal details are stored at our restricted offices which have no unauthorised access and via Google cloud services for the purpose of our email platform and storing required documentation.  Google agree that “Non-European Data Protection Legislation may also apply to the processing of Customer Personal Data” and that “Google will not process Customer Personal Data for Advertising purposes or serve Advertising in the Services”.

Place

The Data is processed at (Red Alien Ltd Office) the Data Controller’s operating offices and in any other places where the parties involved with the processing are located. For further information, please contact the Data Controller- Contact [email protected] for more information.

What we collect?

Through the use of contact forms, call back requests and newsletter sign-ups, we may collect, but are not limited to, the following information:

  • name and job title
  • website details
  • contact information including email address and phone number
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer requirements

What do we do with the information?

In order to understand your needs and provide you with a high-quality service, we will require the aforementioned information. We may use the information for the following reasons:

  • internal record keeping of an enquiry
  • the improvement of our products and services
  • periodically send you newsletter information if we believe it may be of genuine interest to you.
  • to customise the website according to your interests

You are able to opt out of any further emails at any point.  All newsletters will include an unsubscribe option.

How do we use cookies?

Cookies are files which can be placed onto your computer’s hard drive, once permission has been given. There are numerous benefits to having cookies placed on your hard drive. If you have accepted, cookies are used to identify when you visit a particular site, as well as analyse web traffic. Cookies also facilitate a more personal web experience, allowing web applications to gather information about your personal preferences, and respond to you as an individual.

Please visit: http://www.aboutcookies.org for more information on cookies.

At Red Alien, traffic log cookies are used to identify the pages that are being used. From the data provided by these cookies, we can analyse web page traffic and tailor our website to our customer’s needs. This information is only used for the purpose of statistical analysis.

You have the choice of whether or not to accept cookies. For your information, the majority of web browsers accept cookies. You can decline cookies within your web browser settings if necessary. However, doing so will not give you full functionality of the website. If you accept cookies, we are able to monitor which pages our visitors find useful. This provides us information to be used for a better user experience. We do not have access to your computer or any other information about you through the use of cookies.

Cookies

This website uses the following cookies:

Google Analytics: This cookie allows us to see information on user website activities including, but not limited to page views, source and time spent on website. The information is depersonalised and is displayed as numbers, meaning it cannot be tracked back to individuals. This will help to protect your privacy. Using Google Analytics we can see what content is popular on our website, and strive to give you more of the things you enjoy reading and watching.

Personal Data collected: Cookies and Usage Data.  Place of processing: US – Privacy Policy – Opt Out.

Google Tag Manager: Google Tag Manager is a tag solution to managing the tags, or the snippets of JavaScript that send information to third-parties, on your website or mobile app

Place of processing US – Privacy Policy

Google AdWords: Using Google AdWords code we are able to see which pages helped lead to contact form submissions. This allows us to make better use of our paid search budget.

Personal Data collected: Cookies and Usage Data.  Place of processing: US – Privacy Policy.

Facebook Advertising: We use Facebook advertising conversion tracking and re-targeting pixels, which allows us to collect or receive information from your website and elsewhere on the internet and use that information to provide measurement services and target advertising.

Personal Data collected: Cookies and Usage Data.  Place of processing: US – Privacy Policy.

Social sharing cookies

On our blog, we use social sharing buttons for services including, but not limited to, Facebook, Twitter, LinkedIn, StumbleUpon, Google+ and Pinterest. These allow you to share pages with your friends via those networks. Whilst you will be asked to log in to use these services, this process is handled directly by the social sharing providers and their databases and servers. These sites may also monitor your usage of these buttons, through the use of external tracking codes that are required to run the buttons on this website.

Email tracking

If you have opted in to receive our newsletters, then this may include tracking codes that help us understand who, as well as how many people have opened or clicked on each email. This data helps us to create better emails in the future, and provide you with a better service. This data is stored on the servers of our email partners and covered under their security measures.

Links to other websites

This website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over the other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Shortened Links

Hyperlinks on this site may be shortened. The purpose of which is to hide long links for functionality and tracking purposes.

Associations

We do not receive physical products or cash directly in exchange for any reviews or posts. No one has ever paid or will ever pay us for reviews or posts, to avoid any conflict of interest. We only promote the products and services that we trust. We always aim to give honest opinions, findings, beliefs, or experiences on topics or products that we write about.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • if you have previously agreed to us using your personal information for direct marketing purposes, you may opt-out at any time by contacting us via the contact page or email [email protected]

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties that may be relevant to your indicated needs.

You may request details of personal information which we hold about you under the EU General Data Protection Regulation (GDPR). If you would like a copy of the information held then please write to or email us.

If you believe that any information we are holding about you is incorrect or incomplete, please write to or email us as soon as possible at the address detailed in this policy. We will promptly correct any information found to be incorrect.

How to opt out of cookies

To opt out of a third-party vendor’s use of cookies, visit the Network Advertising Initiative opt out page.  If you want to opt out of our e-mails, fill in the contact form on our website.

Variations to the Policy

We reserve the right to alter and change information provided in this document at our own discretion and therefore this document should be regularly referred to for updates and variations.

If you have any questions regarding this policy, our contact details are as follows:

Address: Red Alien, Newton Hall, Town Street, Newton, Cambridge, CB22 7ZE

Email: [email protected]

Policy Last updated 25th May 2018